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Our FAQ’s have been organized into categories to make it easy for you to find the answers you need. If you can’t find the answer here, write us at support@covista.com. Click the category below that matches your needs. Questions about Covista Residential Service Business Service Agents Wholesale QUESTIONS ABOUT COVISTA How long has Covista been in business? Covista Communications has been in business since 1983, and is one of the oldest telecommunication companies since deregulation of long distance services in 1982. Where is Covista’s Corporate Headquarters? Covista’s corporate offices are located in Chatanooga, Tennessee. Is Covista a publicly traded company? Yes. Covista is traded under the symbol CVST.PK. What are Covista’s customer support hours? Our customer care center is open 24 hours a day, 7 days a week. You can also email us anytime at support@covista.com. Does Covista offer residential and business services? Yes. Our residential services offer rates as low as 3¢ a minute and we have a full array of business services from basic long distance to comprehensive data services. Back to top RESIDENTIAL SERVICE Do I have to sign up on the Web or is there a toll-free number? You can sign up at www.kisslocal.com or call us at 1-800-323-6875. Our Web sign up is completely secure. All your information is kept confidential. See our security policies. Is my information safe? Your information is confidential and will not be used for any other purposes without your permission. All credit card information is encrypted for optimum security. For more details, see our security policies. Will my personal information be used for any other purposes? No. Your personal information will not be used for any other purposes without your permission. Can I sign up with multiple numbers? Absolutely. You can have as many numbers as you like at no additional charge. Do I have to make any term commitments or sign any contracts? No. There are no term commitments or contracts to sign. You can cancel your service at anytime with no further obligation. How long before my service is activated? In most cases, your service will be activated within two weeks and most likely within a few days. Service activation is dependent on your Local Exchange Carrier (LEC) and activation times vary in each calling area. Do my rates vary depending on the time of day I call? No. Unlike most plans offered by our competitors, KISS offers a flat rate for all your calls no matter what time of day. Back to top How do your long distance rates differ from other companies? KISS Long Distance rates are as much as 70% lower than our competitors. For more details, see our rates comparison. Are my calls billed in full minute increments? No. Your calls are billed in six (6) second increments, so unlike most other plans, you only pay for the time you talk. If you talk for 12 seconds, you only pay for 12 seconds, not a full minute. Can I use your service for international calls? Absolutely. We have some of the most competitive international rates in the industry. Is my credit card charged automatically? Yes, at the end of each billing month. You will receive an email confirming your charges. You can also log in anytime at www.covista.com/webcgi/residential.html or www.kisslocal.com and view your account status, including your bill. Will you notify me when my credit card is charged? Yes. You will receive an email confirming your charges and you can check your account status anytime at www.covista.com/webcgi/residential.html by logging in with your customer ID and password. Can I receive a bill through the mail? Yes. You can receive a paper copy of your bill through the mail for an additional $2 a month. What if I have a problem with my bill? For any problems or questions, email us at support@covista.com or call toll-free at 1-800-805-1000. Back to top BUSINESS SERVICES Do you offer both switched and dedicated services? Yes. We offer a full array of switched and dedicated products including long distance, Internet access, toll free service, international calling, local service and data services. What different types of data services do you offer? We offer Internet, frame relay, point to point data services. What type of Internet access services do you offer? We offer dedicated Internet access services to ensure quality and high speed access to information and web services. Can I consolidate billing for multiple offices? Yes. We offer multiple billing options allowing to not only consolidate billing for multiple offices, but also to itemize billing in a variety of ways. Are there any access fees or service charges with your business services? Access fees often depending on the type of service and usage volumes. Your Covista representative can explain all associated services charges. Do you provide toll free services and call routing options? Yes. There are multiple call routing services available, including time of day routing, routing by location, or many other call routing choices. Ask your Covista sales representative about all your call routing options. Do you provide local service? Yes, we provide local service in limited states at this time, with plans to roll out local service nationwide in the near future. Ask your Covista sales representative whether local is available in your area. Back to top AGENTS How important are agents to your business? Agents make up a significant part of our business. We are committed to continued growth and service to the agent channel. What kind of commissions do you pay and how often are they paid? We pay commission comparable to any company in the market can customize a plan based on customer volumes and programs. We pay commission monthly. Would I have an agent representative to directly interface with your company? Yes. In addition you will also have access our comprehensive online agent management systems so all your account information is only a click away. Do you offer private label or co-branded programs? We offer a variety of private label and co-branded internet programs that are easy to launch and manage. We do most of the work for you so you can focus on increasing your business. What kind of agent support do you offer? Online agent support is available online 24 hours a day and 7 days a week. You can also call anytime at 800-955-3055 How do I sign up to become an agent? You can sign up online or call us at800-805-1000. Back to top WHOLESALE How many carriers do you work with? We have interconnects with all major carriers, both domestic and international. Do you offer both domestic and international termination? Yes, we offer basic domestic and international termination through our extensive North American TDM network and international gateways. How extensive is your network? We have a ubiquitous nationwide network comparable with any major telecommunications company. Do you offer specialized wholesale products? Yes, we can customize a wholesale program to meet your specific call routing needs. Back to top | |
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